FAQ's
FAQ's
please include your 4-digit order number (e.g., #1234) to help us assist you faster.
1. How to Update My Shipping Address
Q: I need to update my shipping address. How can I do this?
A: If your order hasn’t been shipped yet, please contact us immediately at Info@harboressentials.com with your updated shipping address and order number. We will make the changes as long as your order is still in processing. Once an order has been dispatched, we’re unable to change the address.
2. Where Is My Order?
Q: I've ordered from Harbor Essentials. When will I receive my order?
A: We aim to process and ship your order promptly. Delivery typically takes 10-15 business days. You will receive a shipping confirmation email with a tracking link as soon as your order is on its way. If there are any delays or issues, we will notify you.
3. How to Track My Order
Q: How can I track my Harbor Essentials order once it has shipped?
A: Tracking your order is simple! You should receive a tracking link in your shipping confirmation email. Just click on the link to view the latest shipment status. If you encounter any issues with tracking, please contact us for assistance at Info@harboressentials.com.
4. Why Hasn't My Order Shipped?
Q: I placed my order a few days ago, but it hasn't shipped. What's happening?
A: Your order might still be processing. Common reasons for delays include high demand, stock availability issues, or payment processing delays. We will send you a tracking number as soon as your order is dispatched. We appreciate your patience and understanding.
5. What If My Order Says Delivered, But I Haven't Received It?
Q: The tracking states my order was delivered, but I haven't received anything. What should I do?
A: Please check around your mailbox or with neighbors in case the package was misdelivered. Sometimes, carriers mark an item as delivered before it's physically dropped off. If you still can't find it, contact your local post office for a quick check. If issues persist, reach out to us at Info@harboressentials.com for further help.
6. How Do I Return or Exchange an Item?
Q: I'm not satisfied with my purchase. How do I return it or get an exchange?
A: We're sorry you're not satisfied! For returns, carefully package the item and send it back to us at our return address. Include your order number and name inside the package. For exchanges, contact us directly at Info@harboressentials.com, and we'll guide you through the process.
7. What Should I Do If I Received a Damaged Item?
Q: My order arrived damaged. What should I do?
A: Please send us photos of the damaged item at Info@harboressentials.com. We offer replacements or refunds for damaged goods, and we'll work quickly to resolve the issue for your satisfaction.